The Small Print

Know before you go...

Please read these carefully as they set out the terms of the contract that you will enter into when you make a booking with us. Please contact us if you have any questions.

Anti-Social Behaviour

You agree not to act in any way which might cause disturbance to any neighbouring properties. If we consider that you have behaved anti-socially, irresponsibly, or have caused significant damage to the property or the property of others, we are entitled to terminate your rental period immediately without a refund.

Applicable Law

When making a booking with us, you agree to comply with the above terms and conditions. In the event of a dispute, the laws of England and Wales shall apply and the English courts shall have jurisdiction.

Arrival and Departure

Weekly bookings run from Friday to Friday (unless otherwise arranged).

On the day of your arrival, Chateau Les Arcis will be available from 4:00 pm. On the day of departure, you must vacate the property by 10:00 am.


Once you have booked your stay with us and we have accepted your booking, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel, please contact us immediately and confirm it in writing.

If you cancel within 8 weeks of your arrival date, you will remain liable to us for payment of the total cost of the holiday. However, if we are able to re-let the accommodation, all monies paid in excess of the deposit will be refunded, less a £50.00 administration fee plus any shortfall in the rent achieved, taking into account that we may have to discount the rent to secure a booking quickly at short notice.

Cots and High Chairs

We can provide a travel cot with bottom sheet and/or high chair on request. However, please bring your own cot linen.

Circumstances Beyond Our Control "Force Majeure"

We regret we cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure. Circumstances amounting to force majeure include any event which we could not, even with all due care, foresee or avoid.

This includes, but is not limited to, the failure or interruption of the supply of water, gas, electricity or broadband to the property, the removal of waste water from the property, the breakdown of domestic and mechanical equipment such as heating or plumbing systems, boilers and appliances. In such circumstances, we will take all reasonable steps to reinstate the supply or service or repair any equipment as soon as practicable.

Damages and Breakages

Please take good care of our property - you are responsible for and expected to take all reasonable care of its furniture, pictures, fixtures, fittings and effects, in or on the property. Whilst we employ housekeepers, guests are expected to leave the property in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning, with all bins emptied and all dishes washed and put away.

If you move any furniture around, either in the house or the garden, you must return it to its original place before leaving.

You are responsible and liable for any breakages which you cause to the accommodation or its contents. We do not normally charge for minor breakages, but you will be held responsible for repair or making good if we consider that the damage or breakage is significant, the property is left excessively dirty, pets have been allowed into the house and/or onto furnishings, fouling has not been removed, or the no smoking rule has been ignored.

Please report without delay any damages or breakages, any defects in the property or any breakdown of equipment or appliances. Arrangements for repair or replacement will be made as soon as possible.

All guests are required to pay a security deposit of £1000, due 8 weeks prior to arrival. If no damages are incurred, this amount will be reimbursed within 72 hours of your departure.


You accept that data gathered during the course of this booking may be held on computer. You also accept the terms of our Website Data Protection and Privacy Policy as stated in our website.

Inspection and Maintenance

We or our representatives, shall be allowed access to the property at any reasonable time for inspection or maintenance, if necessary.


We strongly recommend you take out a travel insurance policy which covers booking cancellations and appropriate personal insurance for your holiday to avoid any loss.


We do not accept any liability for any damage, loss, injury, sickness or inconvenience to any member of your party, or any vehicles or possessions belonging to any of them, howsoever caused, nor shall we be liable for any additional expenses incurred by you whether directly or indirectly caused by or arising from any aspect of your booking with is. Under no circumstances shall our liability to you exceed the amount paid by you to us.


We will only cancel your booking if the property becomes unavailable for reasons beyond our control. In this unlikely event, we will attempt to offer you alternative dates. However, if this is not possible or unacceptable to you, we will refund all monies paid by you. Whatever the circumstances, our liability to you will not extend beyond a full refund. We shall not be responsible for any consequential loss.


Only the persons listed in the booking request, or notified to us and accepted by us, may stay in the property. The maximum occupancy of the property, as shown in our website, must not be exceeded. Bookings will not be accepted from groups of single persons under the age of 25 years without our prior agreement.

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